At phmine, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data phmine collects from Filipino players, how we use it, who we share it with, and how we keep it safe — all in plain, straightforward English.
phmine is committed to protecting the personal data of every Filipino player on our platform. Here are the core privacy principles that guide everything we do with your information.
All personal data transmitted to and from the phmine platform is protected using industry-standard TLS encryption. Your account credentials, payment details, and personal information are stored in encrypted form on secured servers.
phmine does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your information is used solely to operate and improve the phmine platform and to comply with Philippine regulatory requirements.
As a Filipino data subject, you have rights under the Data Privacy Act of 2012 (Republic Act 10173), including the right to access, correct, and request deletion of your personal data held by phmine. We honour these rights fully.
phmine collects only the personal data that is necessary to provide our services, verify your identity, process transactions, and comply with PAGCOR and NPC regulatory requirements. We do not collect data beyond what is needed.
Where phmine shares data with third-party service providers — such as payment processors and game providers — those parties are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, phmine will notify affected Players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
Summary: This Privacy Policy describes how phmine ("we," "us," "our") collects, uses, stores, and protects the personal data of Players and visitors to phmine.app. It is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By using the phmine platform, you acknowledge that you have read and understood this Privacy Policy.
phmine operates the online gaming platform accessible at phmine.app and is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy applies to all Players registered on phmine, visitors to phmine.app, and individuals who contact phmine through any communication channel.
This Privacy Policy should be read together with the phmine Terms & Conditions, which govern your use of the phmine platform. Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the phmine Terms & Conditions.
phmine takes its obligations under Philippine data privacy law seriously. We have appointed a Data Protection Officer (DPO) to oversee our compliance with the Data Privacy Act of 2012 and to serve as the primary point of contact for data privacy matters. Contact details for our DPO are provided in Section 14 of this Privacy Policy.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), phmine is the personal information controller in respect of the personal data collected through the phmine platform. This means that phmine determines the purposes and means of processing your personal data.
Where phmine engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as personal information processors and are bound by data processing agreements that restrict their use of your data to the specific purposes authorised by phmine.
When you register a phmine account, we collect the following personal data:
To process deposits and withdrawals, phmine collects:
phmine does not store full credit card numbers. Credit card deposits for gambling purposes are not accepted on the phmine platform.
phmine collects data about your gaming activity on the platform, including:
When you access the phmine platform, we automatically collect certain technical data, including:
When you contact phmine's support team or respond to phmine communications, we collect the content of those communications and any personal data contained therein.
Summary of Data Categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, ID documents | KYC, age verification, account management |
| Contact | Mobile number, email, address | Account communications, support |
| Financial | GCash/Maya number, bank details | Deposits, withdrawals, fraud prevention |
| Gaming Activity | Wagers, sessions, game history | Service delivery, responsible gaming, regulatory reporting |
| Technical | IP address, device info, cookies | Platform security, analytics, fraud detection |
| Communications | Support messages, feedback | Customer service, quality assurance |
phmine collects your personal data through the following means:
The majority of personal data phmine holds about you is provided directly by you when you:
When you access and use the phmine platform, certain technical and behavioural data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, device information, and browsing behaviour on phmine.app. Please refer to Section 8 of this Privacy Policy for full details of our cookie practices.
phmine may receive personal data about you from third parties in limited circumstances, including:
phmine uses the personal data we collect for the following purposes:
phmine will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, phmine processes your personal data on the following legal bases:
phmine shares personal data with carefully selected third-party service providers who assist us in operating the phmine platform. These include payment processors (GCash, Maya, and Philippine banking partners), identity verification providers, game software providers, and IT infrastructure and hosting providers. All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
phmine may be required to disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law or in response to a lawful request. phmine will notify affected Players of such disclosures to the extent permitted by law.
In the event of a merger, acquisition, or sale of all or part of phmine's business, personal data held by phmine may be transferred to the acquiring entity as part of that transaction. phmine will notify Players of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.
phmine does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Any sharing of personal data is limited to the purposes described in this Privacy Policy.
Cross-Border Transfers: Where phmine transfers personal data outside the Philippines — for example, to cloud hosting providers — phmine ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
phmine uses cookies and similar tracking technologies on phmine.app to enhance your experience, maintain your session, and collect analytics data. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phmine platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform.
phmine retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
Upon expiry of the applicable retention period, phmine will securely delete or anonymise your personal data in accordance with NPC-approved data disposal procedures.
phmine implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While phmine takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your phmine account credentials. If you suspect that your account has been compromised, please contact phmine's support team immediately.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by phmine:
To exercise any of the above rights, please contact phmine's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. phmine will respond to all data privacy rights requests within fifteen (15) days of receipt, in accordance with NPC guidelines.
Identity Verification: For the protection of all Players, phmine may require you to verify your identity before processing a data privacy rights request. This is to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party.
21+ Only: The phmine platform is strictly available to individuals who are 21 years of age or older. phmine does not knowingly collect personal data from individuals under the age of 21. If phmine becomes aware that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account will be terminated.
phmine employs age verification procedures during the registration process to prevent underage access to the platform. If you believe that a minor has registered a phmine account, please contact our support team immediately so that we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. phmine supports the responsible gaming initiatives of PAGCOR and is committed to preventing underage gambling in the Philippines.
phmine reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. The date of the most recent update is displayed at the top of this Privacy Policy.
Where phmine makes material changes to this Privacy Policy, we will notify registered Players via their registered mobile number or through a prominent notice on the phmine platform prior to the changes taking effect. Your continued use of the phmine platform following notification of material changes constitutes your acceptance of the updated Privacy Policy.
phmine encourages all Players to review this Privacy Policy periodically to stay informed about how we protect your personal data. The current version of this Privacy Policy is always available at phmine.app/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or phmine's data processing practices, please contact our Data Protection Officer:
If you are not satisfied with phmine's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:
Responsible Gaming: If you have concerns about your gaming behaviour or wish to use phmine's responsible gaming tools, please visit our Responsible Gaming page or contact our support team. Gambling is addictive. Know when to stop.
Now that you know how phmine protects your personal data, you can enjoy our full range of games with complete peace of mind. Your privacy, your security, and your gaming experience are our top priorities. Must be 21 or older to play.
21+ Players must be 21 years of age or older. Gambling is addictive. Know when to stop.